COMPLAINT/GRIEVANCE POLICY

The University and administration work with each student to resolve the issues a student may have. Every student is encouraged to discuss his or her concerns or complaints with faculty or staff most able to assist the student in resolving the matter. If, however, the student is not satisfied with these efforts, then the student may pursue a formal review by following the procedure outlined below:

1. Make a signed, written complaint to a school official describing the basis of the complaint in sufficient detail to allow the faculty/Chief Operating Officer to begin an investigation. Academic concerns should be directed to the Chancellor, while administrative concerns should be directed to the Chief Operating Officer.

2. The Chancellor or Chief Operating Officer will schedule an appointment with the student within three working days to discuss the complaint.

3. The Chief Operating Officer will confirm the completion of the investigation with a written report of the disposition of the compliant mailed to the student within five working days of the meeting with the student.

4. If the student is not satisfied with the Chancellor, Chief Operating Officer or designee’s report of disposition of the complaint, the student may appeal this result in writing to the CEO within 10 working days of receipt. The appeal letter must include a copy of the written disposition report and an explanation why the student is not satisfied with that outcome.

5. The CEO will review the written disposition report and the student’s appeal letter and will conduct any further investigation necessary, including requesting additional information from the student or dean.

6. The CEO will provide both the student and the faculty with a written appeal finding mailed within 10 working days of the receipt of the appeal letter. This written decision is the final disposition of the complaint.

7. If the student is not satisfied with the CEO’s report of the appeal, he or she may appeal to the Board of the Wright Foundation for the Realization of Human Potential. 

No reprisal of any kind shall be taken against any participant involved in a grievance procedure.

Any student who has a complaint that is not successfully resolved through the procedures outlined in this document may contact the Wisconsin Educational Approval Board, the Illinois Board of Higher Education, the NC-SARA State Portal Entity Contact, and/ or DEAC.

     Wisconsin Educational Approval Program
     1400 E. Washington Avenue
     Madison, WI 53703
     608-266-1996

     Illinois Board of Higher Education
     1 N. Old State Capital Plaza, Suite 333
     Springfield, IL 62701
     217-782-2551

     National Council for State Authorization Reciprocity Agreements (NC-SARA)
     State Portal Entity Contacts
     https://www.nc-sara.org/state-portal-entity-contacts

     Distance Education Accrediting Commission
     1101 17th Street NW, Suite 808
     Washington, DC 20036
     202-234-5100
     http://www.deac.org

     International Accreditation Council for Business Education
     11960 Quivira Road, Suite 300
     Overland Park, KS, 66213
     iacbe@iacbe.org

About the Wisconsin EAP

The Wright Graduate University is regulated by The Educational Approval Program (EAP). The Wisconsin EAP is a postsecondary education agency charged with the following responsibilities:

• Evaluating and approving private trade, technical, career, distance learning, and degree-granting schools.
• Collecting and disseminating student outcome and satisfaction information from schools.
• Performing annual reviews of schools.
• Conducting regular on−site evaluations of schools.
• Holding schools accountable for improving their performance and effectiveness.
• Supporting options for innovative and quality programs offered by schools.

EAP Strategic Values & Goals

• Assure Wisconsin consumers that EAP-approved schools are well run, educationally sound, and financially stable.
• Protect consumers and help schools through regulatory enforcement and processes that are reasonable, consistent, firm, fair, and timely.
• Demonstrate a commitment to the private postsecondary education sector by supporting the success of students and schools.
• Regularly update and/or revise applicable statutes, administrative rules, and oversight policies and procedures to reflect changes in the career education sector.

Any question a student has regarding any policies and procedures, enrollment agreements, or financial concerns that have not been satisfactorily answered by the institution may be directed to the Educational Approval Program (EAP):

Educational Approval Program
121 W. Washington Ave, 3rd Floor
Madison, Wisconsin, 53703
http://eab.state.wi.us/
(608) 266-1996

ARBITRATION

Any dispute arising from enrollment at Wright Graduate University for the Realization of Human Potential, no matter how described, pleaded or styled, shall be resolved by binding arbitration under the Federal Arbitration Act conducted by the American Arbitration Association (“AAA”) at 225 N. Michigan Ave., Chicago, Illinois, 60601-7757, under its Commercial Rules. All determinations as to the scope and enforceability of this Arbitration Agreement shall be determined by the Arbitrator, and not by a court. The award rendered by the arbitrator may be entered in any court having jurisdiction.